Continuous improvement -- an eternal pursuit

Author: Zhang Fushan, Editor-in-Chief
Publisher:
Publish Date: 2001-04-01
Features: The 2000 version of the ISO 9000 family of standards was released on December 15, 2000. China subsequently adopted it identically and issued the GB/T 19000 family of standards on December 28, 2000, which came into effect on June 1, 2001. To enable various organizations and quality management professionals to quickly understand and master the 2000 version of the GB/T 19000-ISO 9000 family of standards, the CD version was planned, revised multiple times, and this series of practical books on the "2000 Version GB/T 19000-ISO 9000 Family of Standards" was compiled. The series features concise language, easy-to-understand explanations, and is comprehensive and systematic in analyzing and elaborating on the theory, requirements, and implementation guidelines of the 2000 version of the GB/T 19000-ISO 9000 family of standards. It also provides detailed case studies, making the series highly instructive and valuable. The "2000 Version GB/T 19000-ISO 9000 Family of Standards Practical Series" consists of the following 10 books:
1. "Customer Satisfaction—The Focus of Attention"
2. "Leadership Guide—The Guarantee of Success"
3. "Policy and Objectives—The Blueprint for Reality"
4. "Quality Planning—A Good Start"
5. "System Documentation—The Criterion for Operation"
6. "Resource Management—Unlocking Potential"
7. "Process Approach—The Skill of Action"
8. "Monitoring and Analysis—Grasping Performance"
9. "Continuous Improvement—The Pursuit of Excellence"
10. "Quality Improvement Toolbox—The Basic Means"
This series is particularly suitable for managers of various organizations, including top management. We hope this series will help organizations move into the 21st century, into the world, and toward new success and brilliance.