Author: Zhang Fushan
Publisher:
Publish Date: 2001-04-01
Features: The "2000 Edition GB/T19000-ISO9000 Standard Practical Series" consists of the following 10 books:
1. "Customer Satisfaction - The Focus of Attention"
2. "Leadership Guide - The Guarantee of Success"
3. "Policy and Objectives - A Realistic Blueprint"
4. "Quality Planning - A Good Start"
5. "System Documentation - The Criterion for Operation"
6. "Resource Management - The Fulfillment of Potential"
7. "Process Approach - The Technique of Operation"
8. "Monitoring and Analysis - The Grasp of Performance"
9. "Continuous Improvement - The Eternal Pursuit"
10. "Quality Improvement Toolbox - The Basic Means"
This series is particularly suitable for managers of various organizations, including top management of the organization, for reading and use.
Resource Management -- Potential Development
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