Customer is the boss

Author: John Scher
Publisher:
Publish Date: 2003-08-01
Features: Series of Shanghai Foreign Service Customer Service Strategy. Customer service has become a new standard for evaluating a business. But why don't businesses always provide consistent high-quality service? It's because there haven't been enough customers demanding it. As a customer, you are the key to this balance—you must make a firm decision to stop and refuse poor service. The book "The Customer is the Boss" shows you how to get fast, polite, convenient, and attentive service, prompting service staff to genuinely solve your problems and achieve satisfactory service.