IT Return on Investment (Measuring the commercial value of information technology investments)

Author: Savitri Dwarak, Regi V. Kory, translated by Xiao Yongbo, Liu Xiaoling, Xie Ming
Publisher:
Publish Date: 2003-07-01
Features: This book is divided into 12 chapters and provides an in-depth yet accessible introduction to issues related to IT return by combining theory, methods, and case studies. It analyzes the paradox of IT return and the strategic role of technology, proposes a process-based approach and a multi-objective balance for IT return, and introduces concepts such as the S-curve of technology, technology validation models, and frameworks for implementing IT return. The book also examines the challenges and opportunities of evaluating IT return in the context of e-commerce. Finally, the authors use a real-world case study to evaluate IT return and propose an action plan for measuring its success.