Modern Quality Management (Science and Development of Quality and Its Management)

Author: Wang Hailin, Hou Yan, Hou Longwen, Guo Jinsheng
Publisher:
Publish Date: 2005-11-01
Features: This series of business management literature aims to encompass the fundamental management knowledge and skills that students of management majors in Chinese colleges and universities, as well as business management personnel, should master in the context of economic globalization and informatization. It strives to reflect the new developments in contemporary management science, highlight new changes in management practice, and introduce successful experiences in management art. This book is part of the Modern Business Management Literature series and is a theoretical monograph focused on enterprise quality management. Its content primarily covers three aspects: the scientific outlook on quality and its management, the scientific outlook on quality design methods, and the scientific outlook on quality management methods. It is suitable for business management personnel. The book introduces systematic quality design theories, models, and methods, such as reliability quality design, quality function deployment for quality-oriented design, quality function optimization design, quality robustness design, and quality economy design, based on an understanding of the scientific outlook on quality and its management and systems science, an understanding of the principles of modern quality management systems, and a foundation in quality positioning, total quality management, and strategic quality management. Additionally, it covers management theories, techniques, and methods such as customer satisfaction quality management, lean thinking and zero-defect quality management, six-sigma quality management, quality cost management, human-centered quality management, quality behavior management, quality culture construction, and product quality systematic control. These fully reflect the modernity of the scientific outlook on quality and its management, as well as the theories and methods of quality management. Of course, modern quality management is a systematic project, with extensive content and broad scope, and its theories and methods are constantly evolving. In the writing of this book, despite our best efforts, due to limited knowledge and expertise, omissions and errors are inevitable, and there are many areas that require improvement and refinement. We sincerely hope that experts, scholars, entrepreneurs, and business managers will kindly provide criticism and corrections.