Quality is Free (The Art of Ensuring Quality)

Author: (USA) Philip B. Crosby, translated by Yang Gang, Lin Hai
Publisher:
Publish Date: 2010-07-02
Features: Under the advocacy of Crosby, "Zero Defects" has become the working standard of international excellence enterprises. This series of books is a complete record of Crosby's "Zero Defects" journey, presenting the perfect embodiment of the master's wisdom in China. It will showcase successful cases of renowned enterprises for readers concerned with quality management, and provide insights into the mysteries of "Zero Defects" for ambitious Chinese enterprises striving to enhance their quality competitiveness, helping them grasp the sources of profit and competitive advantages! Quality is Free: Sparking the quality revolution in the U.S. and Europe, translated into 25 languages, with global sales exceeding 2.5 million copies Quality is Free is a classic in management literature and a required reading for MBA programs at Harvard, Wharton, Yale, and other leading business schools. In the book, Crosby explains the misconceptions about quality management and shares the success story of ITT's global implementation of quality process improvement. The book is filled with real-life cases and scenarios, making you realize what quality is and how to improve it as desired. The legendary story of HPA is even more detailed and comprehensive, dissecting the entire process of how management uses 14 steps to drive organizational improvement. The Quality Management Maturity Grid also provides a method for managers to determine the direction of their organization's quality processes. Through this, you will understand that quality is not only free but also a genuine money tree. Every penny saved by doing the job right the first time, without rework, will be recorded in the "Profit" column of the financial statements.