Satisfied customers are the most loyal.

Author: Zhang Daosheng
Publisher:
Publish Date: 2006-09-01
Features: This book starts from aspects such as grasping customer needs, providing high-quality products, offering thoughtful services, timely communication with customers, sincerely respecting customers, properly handling customer complaints, and co-creating value with customers, and introduces in detail various methods to make customers satisfied and improve customer loyalty.