Haitian Hotel Management Model—System Design and Operational Practices

Author: Qi Yanping
Publisher:
Publish Date: 2004-01-01
Features: This book is not only the Bible of the Haitian Hotel Management Company but also a dedication of the efforts made by Haitian people in hotel management system design to their peers and professionals in the Chinese hotel industry, with the shared hope of a prosperous spring for the Chinese hotel industry. Unlike the common models that primarily describe job responsibilities and operational procedures, the Haitian Model abstracts the specific operations of hotel enterprises into several systems such as decision management, marketing, human resources, quality management, financial management, information management, engineering management, safety management, and administrative management. It elaborates on their definitions, objectives, scope, and the relationships between systems, which constitutes the greatest highlight of the book and represents the development direction of hotel management models.