Department Store English Conversation Handbook

Author: Zhou Mingsheng
Publisher:
Publish Date: 1998-08-01
Features: This book is divided into five parts and thirty-three sections, with the main content including Basic Skills, Welcome, When You Don’t Understand What the Customer Says, Showing Products to Customers, When Customers Ask About Product Availability, Explaining the Location of Other Products, Enhancing Communication in a Relaxed Way, Requesting Customer Forgiveness, Refusing Customers, Apologies, Explaining Product Precautions to Customers, Handling Dissatisfaction, Home Visits, Store Opening and Closing Hours, and Holiday Closures, Gift Packaging Knowledge, Handling Deposits and Balances, Over the Phone, Promotional Items, Trade Shows (Product Exhibitions), Department Store Product Names, and Department Store Language, etc. This book is divided into five parts and thirty-three sections, with the main content including Basic Skills, Welcome, When You Don’t Understand What the Customer Says, Showing Products to Customers, When Customers Ask About Product Availability, Explaining the Location of Other Products, Enhancing Communication in a Relaxed Way, Requesting Customer Forgiveness, Refusing Customers, Apologies, Explaining Product Precautions to Customers, Handling Dissatisfaction, Home Visits, Store Opening and Closing Hours, and Holiday Closures, Gift Packaging Knowledge, Handling Deposits and Balances, Over the Phone, Promotional Items, Trade Shows (Product Exhibitions), Department Store Product Names, and Department Store Language, etc.