Top Customer Service

Author: Zheng Hongfeng
Publisher:
Publish Date: 2006-10-01
Features: This book is an invaluable reference for sales staff and customer service professionals. It vividly describes how to provide perfect service, create five-star service, deliver heartfelt service that moves customers, and offer detailed service that exceeds customer expectations. This book should be a must-read for all those dedicated to the service industry.