Top 9 Core Skills for Elite Customer Managers

Author: Wang Yan
Publisher:
Publish Date: 2006-11-01
Features: During the interview process with customers, interaction and communication are conducted to influence the customers' decisions. This is essential homework for every customer manager, but many people only talk endlessly about the product during customer interviews or focus too much on selling themselves, forgetting the customers' needs and presence, making the customers feel uninterested. This book helps customer managers avoid mistakes during interviews, correctly grasp the customers' psychology and needs, and then use appropriate methods to persuade customers and promote products. We believe this book will undoubtedly benefit customer managers greatly.