Lean Solutions - Company and Customers Co-create Value and Wealth

Author: James P. Womack
Publisher:
Publish Date: 2006-09-01
Features: The dilemma of consumers in the 21st century is that products have become better and cheaper, yet consumption requires more and more time, accompanied by increasing troubles: a customized computer that cannot be compatible with other printers, computers, and software; repairing a car involves multiple rounds of communication, waiting, and rework; driving long distances to a "superstore" where there are tens of thousands of products, most of which are better and cheaper than 25 years ago, but none of them are what you truly need; business travel entails endless queuing, transfers, and delays; and frustrating "customer service centers" that neither answer questions nor provide services. At airports, customer service centers, auto repair shops, hospitals, shoe stores, supermarkets, and many other places, when customers queue and wait, is it a profit or a waste for the suppliers? Is it the customers who pay, or the suppliers who pay? If it's the suppliers who pay, are they willing to eliminate this wasted time? If true lean supply can be closely integrated with true lean consumption, then consumers can live better, employees can be more satisfied, and suppliers can earn more. This is a win-win situation: suppliers, employees, and consumers will work together to deliver lean solutions.
Note: Purchasers of "Lean Solutions" will receive a $20 discount (cash on-site) to attend a keynote speech by the lean management master, Professor James P. Womack. On the afternoon of October 27th, Professor Womack will discuss this topic with everyone at Xueyan Building. Attendees can also receive a free copy of "The Gold Mine." For inquiries, please call 010-68995261 or 88379628.