Consumer Rights Protection Manual

Author: Qi Hao
Publisher:
Publish Date: 2004-06-01
Features: As a legal education book, this book reflects the following characteristics in its writing: , it covers comprehensive content. At the beginning, the book introduces readers to some basic knowledge about consumption. Then, it reveals relevant legal issues and dispute resolution methods in various consumption fields from five aspects: product quality, catering, entertainment, and tourism services, medical and health care, public utilities, and transactions, purchases, etc. Finally, we provide detailed introductions to the protection paths for consumer rights through two chapters, "Self-Protection" and "Administrative and Judicial Protection." Second, it focuses on hotspots and difficulties. In addition to considering traditional consumption areas, the book pays more attention to the hot and difficult issues in social consumption disputes. For example, in disputes over public utility services, the problem of consumers struggling to seek help occurs frequently; while in tourism service disputes, the lack and lag of regulatory legal norms also hinder the protection of consumer rights. Third, it strives for simplicity and clarity. The book adopts a method of combining theory with practice and using cases to explain the law. It not only elaborates on legal principles but also reveals lessons that can be learned from various types of consumption disputes, serving as a warning to readers. This book reflects the common legal issues in current consumption disputes; at the same time, it proposes legal solutions to problems through specific cases, making it an indispensable tool book for consumers as well as consumer rights protection workers.