Room Service and Management (Hotel Service and Management Major): Hotel Service and Management Major

Author: Fan Yunming
Publisher:
Publish Date: 2002-04-21
Features: This book is a teaching material for the hotel service and management program in secondary vocational education, and it is a national planned textbook. The book consists of ten chapters, covering topics such as an overview of room products, cleaning tools and detergents, room cleaning and maintenance, cleaning and maintenance of public areas and surface materials in hotels, laundry and ironing of textiles and handling of special stains, guest service, room service language, organizational structure and personnel management of the housekeeping department, material management of the housekeeping department, and quality management of the housekeeping department. The book is rich in content, well-structured, widely applicable, combines theory with practice, and is highly operational.