Guidance for Telecommunications Operating Enterprises Implementing ISO9000:2000

Author: Zhao Xinyan et al
Publisher:
Publish Date: 2005-01-01
Features: This is a specialized guide for ISO9000:2000 quality management system certification in telecommunications operation enterprises. The book provides numerous practical examples of certification for telecommunications operation enterprises, along with valuable processes, forms, and documents, fully reflecting the characteristics of the telecommunications operation industry. It offers comprehensive guidance on certification work for telecommunications operation enterprises, covering theoretical elaboration, concept establishment, process methods, and practical application. Additionally, it incorporates the latest directives and spirit of quality system standards from both domestic and international sources, making it a guide that integrates knowledge, authority, professionalism, and practicality. This book is primarily aimed at domestic telecommunications operation enterprises that have not yet implemented the ISO9000:2000 quality management system. For telecommunications operation companies that have already implemented certification, reading this book can further enhance their understanding of quality management and certification work, and provide beneficial guidance from chapters on continuous improvement. Furthermore, it can also be referenced by faculty and students of telecommunications-related universities, certification consulting institutions, and others interested in the field.