Communication Skills and Ability Training (3rd Edition)

Author: Stephen P. Robbins (USA), Philip L. Hunsaker | Translator
Publisher:
Publish Date: 2005-08-01
Features: Management efficiency consists of three components: appropriate behavior, motivation for engaging in management work, and various skills. This book focuses on one of the key elements of successful management—communication skills and ability development, specifically in the following four areas:
- Rational skills—the intellectual ability to coordinate all interests and activities within the organization.
- Interpersonal skills—the ability to work with others, understand them, and motivate them.
- Technical skills—the ability to use tools, information, and techniques in a specific field.
- Political skills—the ability to enhance personal status, establish power foundations, and cultivate appropriate social relationships.
Dr. Stephen P. Robbins is an authority in the field of organizational behavior and the author of globally best-selling management books. Through the cultivation, development, and training of self-awareness, communication skills, motivational abilities, leadership skills, collaboration skills, and problem-solving skills, this book enables readers to learn how to lead and motivate others in their daily management work, mastering important communication skills and abilities such as listening, communication, cooperation, delegation, feedback, persuasion, and negotiation.
By cultivating, developing, and training self-awareness, communication skills, motivational abilities, leadership skills, collaboration skills, and problem-solving skills, this book helps readers learn how to lead and motivate others in their daily management work, mastering vital communication skills and abilities such as listening, communication, cooperation, delegation, feedback, persuasion, and negotiation.
Each chapter in the book is structured around 10 highly practical and operational sections, including tests, assessments, concept reviews, simulated exercises, role-playing, and more, forming a unique learning method. It serves as a practical tutorial for individuals engaged in management work or for management students seeking interpersonal skill training.