Star Front Desk Service Staff Guidance Tutorial

Author: Jiang Ling
Publisher:
Publish Date: 2006-01-01
Features: "Star Service Personnel Qualification Certification Guidance" is a qualification certification guidance textbook for star service personnel in the hotel industry, which is compiled based on the national industry standard "Star Service Personnel Qualification Conditions for the Hotel Industry" and references advanced teaching materials and training methods from abroad. This textbook not only focuses on cultivating service personnel in terms of knowledge and skills but also emphasizes conveying the concept of "happy work" in terms of service attitude. "Star Food and Beverage Service Personnel Guidance" is one of the "Star Service Personnel Qualification Certification Guidance." This book introduces the preparation work, room cleaning, public area cleaning, laundry services, and room services of star room service personnel.