Public sector benchmarking

Author: (USA) Patricia Killeen
Publisher:
Publish Date: 2002-07-01
Features: This book provides practical guidelines for government managers at different levels on how to successfully create high-performing governments. It breaks through abstract concepts and illustrates the prerequisites for implementing benchmarking in government, how to develop benchmarking strategic plans, how benchmarking is implemented, and how to make benchmarking activities successful through vivid case studies from federal, state, and local governments.