Hotel Etiquette (Second Edition)

Author: Zhang Wen
Publisher:
Publish Date: 2005-07-01
Features: Based on the content of the 1997 edition, this book has been revised after years of accumulation in teaching, research, and practice, making the second edition more comprehensive, improved, and timely. The content is roughly divided into: etiquette norms, courtesy requirements, and hotel department etiquette. This book attempts to grasp hotel etiquette through numerous examples, detailed analysis, and new and practical perspectives, hoping to benefit hotel industry professionals and a broad readership.