How to do good customer service

Author: (USA) Land
Publisher:
Publish Date: 2000-06-01
Features: This is a very useful book. The author explains the customer service process and the importance of excellent customer service in simple and easy-to-understand language. It clarifies how to consistently provide outstanding customer service and the measures and methods needed to achieve this goal. Everyone can understand and accept it, and can quickly improve their level of interaction with customers, as well as learn the skills of dealing with customers.