Benchmarking: Aim for and surpass top-tier companies

Author: H. James Harrington
Publisher:
Publish Date: 2003-04-01
Features: This book, as the first domestic guide manual introducing the benchmarking management method, elaborates on three aspects: Chapters 1-2 analyze the significant role of benchmarking in corporate operations and performance improvement through successful case studies; Chapters 3-7 provide a detailed introduction to the implementation process and key activities of benchmarking (5 phases, 20 activities, 144 subtasks); Chapters 8-9 briefly summarize the key considerations for implementing benchmarking and summarize common experiences and lessons learned.