First-class service, first-class employees - Jinjue Man Customer Service Training Manual

Author: Ali Weinhold
Publisher:
Publish Date: 2006-09-01
Features: Do you really need to read another book about customer service? There are hundreds, if not thousands, of such books on the market, and you’ve probably read at least a dozen. Would you like to hear advice from a professor at a whimsically named restaurant in Ann Arbor, Michigan? The answer is yes. Because Professor Jinegeman’s approach to service is unique, more effective, and more successful. Most books on customer service will tell you a lot about philosophy and concepts, but Jinegeman will tell you exactly what to do and how to do it. As one of the co-founders of Jinegeman, Ali Weinhold, has summarized all the most important knowledge about customer service into an easy-to-understand training manual, which you and your colleagues can easily remember and put into practice. In this book, you will see:
The Five Elements of the Jinegeman Way,
Three Steps to Providing First-Class Service,
Four Steps to Accurately Completing Orders,
Five Steps to Effectively Handling Customer Complaints,
Three Methods for Evaluating Service Quality,
Six Steps to Effective Phone Service,
Ten Steps to Improving Service Quality,
Five Secrets to Hiring Top-Tier Employees.
Do you really need a book about customer service? Yes! But after reading this book, you won’t need one anymore.