(TG) Managing the Knowledge Base -- Gaoer Customer Service Manual

Author: Peter Morley
Publisher:
Publish Date: 2001-01-01
Features: This "The Goleman Customer Service Handbook" is written by more than thirty professionals in this field, each a recognized expert in their respective research topics. The book examines all aspects of customer service activities from policy-making to telephone skills from various perspectives of business activities, using compelling examples and case studies.