Focus on control and convenience for customers - New ways to enhance customer satisfaction: New ways to enhance customer satisfaction

Author: Zhu Lien
Publisher:
Publish Date: 2006-06-01
Features: This is the third book in the "Service and Customer Satisfaction" series, providing further elaboration on the third and fourth basic principles of customer satisfaction proposed in the previous book—“Focus on Control” and “Convenience for Customers.” I will continue to explore the theme of "Service and Customer Satisfaction" and release other works such as "Pay Attention to Details and Provide Distinctive Treatment" and "Abide by Promises and Service Reliability" for readers to reference.