Conflict of Interest: The Wisdom of Resolving Conflicts

Author: Fred Jantzen (USA)
Publisher:
Publish Date: 2006-04-01
Features: Trace the root, grasp the essence, address the problem directly; beneficial to others, harmless to oneself, help others succeed; retreat on one side to advance on the other, throw a brick to attract jade, obtain true needs. If you are still undecided whether this book is worth reading, I suggest you spend three to five minutes doing at least one of the following three things: ;
First: Skim through the italicized sections in the book to see if the things mentioned actually happen around us.
Second: Go straight to page 57 and look at the four conditions that lead to escalating conflicts. Try to analyze conflicts around you using these four conditions.
Third: Prepare a piece of paper and a pen, and take the test on page 9. Understand what type of person you are when facing conflicts. View conflicts positively, analyze them, use appropriate communication and negotiation tools to resolve them, and allow conflicts to play a positive role.
We all encounter at least a dozen, or even hundreds or thousands of psychological conflicts every day, and we also have basic common sense on how to handle such daily conflicts. However, the ability to skillfully and smoothly handle interpersonal conflicts, especially those that occur in the workplace—such as employees confronting their bosses, salespeople dealing with clients, or PR managers facing journalists—is something most people lack. The greatest danger of failing to handle conflicts lies in the possibility of entering a dead end, finding no way out, and then completely giving up resistance. Sometimes, the extent of our concessions far exceeds our original psychological bottom line because we haven’t yet learned how to effectively and correctly handle conflicts and guide them toward a positive direction.
We recommend this book to you—whether you are a government official, a business leader, or an MBA student. We firmly believe that reading this book will benefit you greatly, helping you maintain and enhance relationships among organizational members, even family members; it will also help you improve your leadership and management skills, propelling your career forward.