Front Desk Service Training Manual - Learn Hotel Service with Me

Author: Li Shuhe
Publisher:
Publish Date: 2006-04-01
Features: This book is a training manual for front desk services in tourist hotels. It includes several training sections such as training tips, unit review, exercise guidance, "Please analyze," self-assessment, and "Test yourself." The content covers basic knowledge, job qualities, business skills, and operational procedures, starting from the actual needs of readers and closely integrating with the practical work of hotels. It is well-organized, operationally standardized, and focuses on cultivating students' service skills. This book is suitable for job training for employees in various tourist enterprises and training departments across different regions, both for pre-job and on-the-job training.