Phone etiquette

Author: (Japanese) Hiroyoshi Sakurai and others
Publisher:
Publish Date: 2005-01-01
Features: In today's highly developed economy and technology, a significant amount of business work requires phone communication. However, how should companies and employees handle various inquiries and complaint calls from customers and business partners with politeness? How can they communicate effectively through language, voice, and the unseen other party? How can they better protect their own and the other party's interests? This book takes improving phone communication skills as the starting point, providing methods and techniques to solve these issues. It also teaches the telephone etiquette and related knowledge that business professionals must master, helping you build a positive phone image and create the greatest benefits for your company. The author of this book, Hiroyoshi Sakurai, is the Deputy Director of the CNS (Joint Stock) Conversation Style Research Institute in Japan. Born in Tokyo in 1955, he graduated from the Mechanical Engineering Department of Nippon University of Technology. Later, he joined the Slime Economic Research Institute's Conversation Style Research Institute and became one of its graduates. In 1992, he officially became an employee of the institute and held positions such as lecturer, director of the guidance bureau, and department head of business development. He has successfully conducted interpersonal communication training and lectures for over 200 companies and organizations, including Toshiba. His training targets various levels of individuals, such as new employees, management personnel, and sales staff. His teaching is highly praised for being "very practical and effective," especially his guidance on public speaking, which is praised for being simple and easy to understand.