Walmart Retail Industry True Scriptures

Author: Zhao Fanyu
Publisher:
Publish Date: 2006-01-01
Features: Excellent customer service is what sets us apart from all other companies. We provide customers with what they need—and a little more service to let them know we value them. Learn from mistakes, don’t make excuses—instead, apologize to customers. Always be polite and considerate in everything you do. I once wrote the four important words—Guarantee Satisfaction—on a Walmart sign. —Sam Walton, Founder of Walmart
The things we can do are the things we understand. The more we know, the better we do. Talk to your colleagues, talk to each other, and only then can you guide and learn from one another. —Tom Collichio, President and Chief Executive Officer of Walmart
Among our employees, customers, and suppliers, our most important asset is loyalty. —Dai Dibul, Executive Vice President of Special Departments, Walmart
The three core beliefs of Walmart:
Respect the individual—respect every opinion offered by our colleagues;
Serve customers—“The customer is the boss”;
Strive for excellence—Colleagues at Walmart and Sam’s Club share the commitment to making customers satisfied.
Hi! This is Walmart!
The Sunset Rule: At Walmart, we must strictly adhere to the Sunset Rule. In this busy place, everyone’s work is interconnected. Get things done by the end of the day, before the sun sets—that’s our standard.
Exceeding Customer Expectations: As Walmart employees, we know that simply thanking customers for visiting our store is far from enough—we expect to go the extra mile with meticulous service to express our gratitude! We believe this is key to attracting customers to visit us again and again.
The Three-Meter Smile Rule: One of Walmart’s secrets to serving customers is the “Three-Meter Smile Rule,” passed down by Sam Walton, founder of Walmart. Whenever he visited stores, he encouraged employees to make a promise to customers: “I hope you can promise that whenever you encounter a customer within three meters, you’ll look them in the eyes, greet them, and ask how you can help.”
Everyday Low Prices: This is what we’ve been doing—working hard to uncover more benefits for customers and pass them on. At Walmart, you never have to wait for a price drop to maximize your money!
Walmart Cheer: Sam Walton, founder of Walmart, once said, “Because we work so hard, we all hope to have some light-hearted moments during the day so we don’t always look worried. This is the philosophy of ‘whistling while you work.’ We don’t just have a cheerful attitude—we also do better work because of it.”