Modern Hospital Outpatient Management

Author: Ma Quanfu
Publisher:
Publish Date: 2006-01-01
Features: Outpatient management work is complex and important, but there are few books on the subject. This book is a specialized monograph that explores all aspects of outpatient management, providing theoretical knowledge and practical experience for outpatient managers. The book is divided into twelve parts, including the status and role of the outpatient department, outpatient medical quality management, service quality management, outpatient billing and price management, outpatient culture and outpatient environment, medical insurance system and outpatient management, outpatient nursing management, the responsibilities and work systems of outpatient staff, the continuous education and medical scientific research of outpatient personnel, the prevention and handling of outpatient medical disputes, and the establishment and management of special outpatient departments. The book focuses on summarizing and generalizing the characteristics of various tasks, proposing management goals and suggestions, and promoting mature experiences, which greatly helps improve the theoretical level and practical operational ability of outpatient management personnel.