Front Desk Service Learning Manual

Author: Wei Mingti
Publisher:
Publish Date: 2006-01-01
Features: This set of books covers multiple service skills for several professional job groups, including front office, guest rooms, restaurants, bars, tea bars, and recreational facilities. The content includes four major themes: basic knowledge, quality and ability, business skills, and operational procedures of restaurant service. Each theme is divided into several modules, and each module is further divided into multiple knowledge points. This volume is the "Front Office Service Learning Manual."