Hotel Staff Position Training Standard

Author: Yang Hongjian
Publisher:
Publish Date: 2006-01-01
Features: This book primarily elaborates on three aspects: the job responsibilities, work processes, and service standards of hotel employees. Job responsibilities help employees of each position clarify their duties and improve their capabilities; work processes assist employees in providing standardized and standardized services according to the workflow during specific services; service standards clarify the service criteria and precautions for each service item, helping employees provide high-quality services to guests in actual service work. This book is practical, standardized, and normative, serving as one of the textbooks for hotel managers to make management decisions, for hotel staff at various positions to receive training, and for tourism colleges to conduct classroom teaching.