Quality Management

Author: Li Xiaochun, Zeng Yao
Publisher:
Publish Date: 2006-01-01
Features: After China's entry into the World Trade Organization, competition among enterprises will become more intense. Managers gradually realize that high-quality products and services are the fundamental guarantee for winning customers, capturing markets, and winning in competition. Therefore, implementing quality management and establishing a sound quality management system have become inevitable choices for enterprises. This book systematically elaborates on the basic concepts, theories, and methods of quality management, a branch of modern management science. The book consists of 7 chapters, each followed by exercises. It can be used as a textbook or reference book for economic management courses in colleges and universities, or as a training manual for enterprise quality management.