Superior service

Author: (Australia) Eve
Publisher:
Publish Date: 2005-11-01
Features: This book will elevate our service quality from "standard practice" to "impeccable!" In a rapidly changing world, the goal of service skills remains constant—ensuring the comfort and well-being of guests. For this, service personnel must provide exceptional service. This is a book that truly delves into the essence of service, outlining the pathways for service staff to deliver exceptional service and offering practical guidance on service skills. It makes the "service attitude" tangible and showcases its rich. This book will elevate our service quality from "standard practice" to "impeccable," and more importantly, it teaches us to view our work with a fresh perspective. Service work is the art of creating a joyful experience for guests, and thus, we can fully enjoy our jobs.
—Josephine Eve, Chief Representative of the World Gold Key Organization in China and Chief Operating Officer of the World Gold Key Hotel Alliance, firmly believes that in a rapidly changing world, the goal of service skills remains constant—ensuring the comfort and well-being of guests. The book "Excellence in Service" summarizes her experience, reflects her humor, and elaborates on mature teaching methods, particularly showcasing the passionate dedication and relentless pursuit of the author in achieving these goals. Managers, Human Resources Managers, training materials, and employees of various accommodation facilities—whether ocean liners and luxury hotels or small motels and family-run inns—should all read "Excellence in Service."