Corporate EQ: Harvard Business School Management Classics Series (How Managers Deal with Negative Emotions at Work)

Author: [Canada] Frost
Publisher:
Publish Date: 2005-12-01
Features: This book is destined to be a classic. It showcases the compassionate side of leadership with unexpected insights and vivid examples, demonstrating how empathy enables people to endure the inherent elements of suffering in organizational life. Joan Martin, professor at the Stanford University School of Organizational Behavior, Peter Frost breaks a taboo in business books by exploring the urgent need for leadership with candor and effectiveness, thereby addressing the pain brought by change. Ronald Heifetz, one of the founders of the Harvard Kennedy School, is well-known for the fact that even healthy organizations are breeding grounds for harmful emotions, which need to be dealt with in some way. Frost uses numerous case studies to illustrate the impact of negative emotions on people and suggests practical ways to handle them. Without addressing these toxic elements, no organization can function properly. Readers will find that in this stressful era, this is a book that offers inspiration and holds great significance. Edgar Schein, professor emeritus at the MIT Sloan School of Management
Peter Frost has ignited a warm flame in the cold, isolated world of organizational life. This book provides actionable behavioral guidelines for dealing with the side effects of negative emotions with clarity, belief, and empathy. Philip Morse, organizational behavior consultant
When you listen to someone with empathy, you are actually providing them with psychological oxygen. —Stephen Covey, The 7 Habits of Highly Effective People
It is undeniable that emotional pain is an unavoidable phenomenon in the business world. What causes this negative impact is not the pain itself but how companies react to it. Once pain is acknowledged and effectively managed, it can become a catalyst for organizational change. If negative emotions are ignored for too long, the toxins they produce can harm the entire workplace. This book delves into this widespread internal organizational phenomenon, exploring how organizations and their managers contribute to the creation of negative emotions, how these emotions affect employee performance, and how to digest and alleviate them before they cause harm. This book offers insightful and unique interpretations for managers committed to harmonious organizational development, providing practical methods for creating a positive, humanistic, and high-achieving enterprise.