Service Reception Tips: 100 Secrets to Satisfying Guests

Author: (Japan) Tomoko Imai
Publisher:
Publish Date: 2006-01-01
Features: The term "receiving guests" refers to communication with customers, but in a short time, when facing unfamiliar customers, there is limited understanding. Therefore, the quality of small details can significantly impact the outcome. Now, let's share some small tips for the service industry! This book is a collection of communication cues. To help those who choose this profession enjoy their work more, I have included these tips here. For example: When picking up goods, do you use your thumb and index finger? If not, try using your index finger instead. You'll find your fingers will look neater, and the goods you present to customers will receive praise. Finally, don't forget to add a "thank you." At that point, it won't just be a transaction of goods and money, but an exchange of hearts, and customers will naturally develop a liking for you. The comfort people seek is not limited to elegant concerts or relaxing travel—it often comes from a simple word or a smile. Believe in yourself; you are radiant. Be confident, and your smile will bring light to those around you. I hope this book can help you.