Automotive After-Sales Service Management

Author: Mi Yaguang
Publisher:
Publish Date: 2006-01-01
Features: This book starts from practical applications and provides a detailed explanation of the services and management in various stages of automotive after-sales, including the preliminary, mid-term, and post-sale service contents of automotive after-sales. It covers how to manage various aspects involved in automotive after-sales, such as automotive consumer credit, vehicle purchase procedure agency, automotive insurance, automotive insurance claims, automotive maintenance and testing, automotive parts supply, automotive beauty and decoration, and used vehicle transactions. The author also shares their views and opinions on the expansion and development of the automotive after-sales service market. This book is suitable for professionals in the automotive after-sales service industry and can also serve as a reference for students and teachers in automotive repair programs.