Informationization Innovation in the Management of Public Service Industries: Global Best Practices and Cases

Author: Zhang Xuefeng
Publisher:
Publish Date: 2005-10-14
Features:
· For the first time, this book compiles advanced management concepts in the public service industry;
· Selects successful and secure information construction cases from the global public service industry;
· Introduces the best business practices behind the management masters of Fortune Global 500 companies;
· Covers various levels of local governments, tax departments, healthcare institutions, public security and judicial organs;
· Brings SAP's excellent solutions and management experience in the public service industry to China.
This book selects several successful cases from the global public service industry in the field of informatization construction, discussing the problems and pressures they once faced, as well as how their management and service levels improved through the implementation of SAP solutions. The selected cases vary widely in scope, content, and scale:
From the perspective of organizational categories, they cover various levels of local governments, tax departments, healthcare institutions, educational and cultural organizations, postal institutions, public security and judicial organs, etc.;
From the perspective of business application domains, they involve financial management, logistics management, human resource management, tax management, and institutional portals, etc.;
Geographically, they span dozens of countries and regions around the world.
The editors hope to bring SAP's excellent solutions and management experience in the public service industry to China through this book, providing broader perspectives and more open insights for policymakers and practitioners in the domestic public service industry! The primary readers of this book are managers and practitioners in the domestic public service industry, as well as managers and staff engaged in informatization construction in the public service industry. It can also serve as a reference for students and faculty in information management, business management, and other related disciplines at universities.