Hotel Etiquette

Author: Zhang Sicheng
Publisher:
Publish Date: 2003-02-01
Features: Applying knowledge to practice is a key focus and an important principle in the writing of this book. Only by integrating the various common knowledge of etiquette, courtesy, and protocol in hotel services, along with corresponding behavioral norms, into the actual work of different positions in the hotel, can the etiquette and courtesy discussed in this book truly realize its value and significance. The content of this book is designed to help hotel employees, through understanding the common knowledge of etiquette, courtesy, and protocol in interpersonal communication and hotel service reception, to correct their service attitude, enhance their service awareness, improve their dedication, adhere to professional ethics, learn and master the common polite service phrases, basic etiquette, and etiquette behavioral norms used in hotel service reception work, cultivate interpersonal communication skills, and develop good professional habits of polite guest service, thereby truly achieving the hotel's goal of providing high-quality services.