Hotel Beverage Service and Management

Author: He Lifang
Publisher:
Publish Date: 2005-10-01
Features: An international hotel professional training company with top-tier training resources, a large number of U.S.-certified Chinese hotel industry trainers, and extensive consulting experience in training design, implementation, and evaluation, as well as excellent international standard training courses. In recent years, the company has offered hotel professional training courses in over a dozen major and medium-sized cities in China, including Beijing, Shanghai, Chongqing, Nanjing, and Hangzhou. Managers from the China Hotel Association, the Shanghai Changning District Tourism Association Hotel Branch, the Chongqing Tourism Bureau Hotel Association, HNA Hotel Group, Zhejiang Kaiyuan International Hotel Group, Homeinn Hotel Chain, and hundreds of other domestic and foreign star-rated hotel management teams have participated in the company's training programs, which have received extremely high evaluations. In 2005, the Nanjing/Hainan Sinpora Training Center partnered with an American company to create "SinporoTrainingInternational" and registered it in California, USA. The company's meticulously developed courses, such as "Hotel Industry Trainer Training (TTT)," "Hotel Industry Management Skills (HSS)," and international professional qualification certification training, have gained industry-wide recognition and are expected to become industry standards. Hotels are modern venues for social interactions, where guests from different countries, ethnicities, and backgrounds complete various social and business activities. Naturally, beverages are an essential part of a hotel's service image. Studying guests' drinking habits, consumption trends, and cultural psychology actively promotes improvements in hotel beverage services and management. The purpose of this book is also to achieve this. During the writing process, the book first emphasizes practicality, focusing on key aspects such as beverage knowledge, hotel beverage service operations, and hotel beverage management; second, it emphasizes systematicity, providing a comprehensive introduction to the knowledge and service operations of major beverages such as Chinese liquor, spirits, wine, beer, tea drinks, and coffee; and finally, it emphasizes comprehensiveness, offering thematic summaries on topics such as hotel banquet beverage services, bar beverage service management, and hotel beverage management. The content of the book is both in-depth and easy to understand, making it suitable for hotel employees and those who wish to learn about beverage knowledge.