How to Establish a Customer Survey and Feedback System

Author: Research and Development Center of Zhongxing Management Information
Publisher:
Publish Date: 2002-05-01
Features: The Zhongxing Enterprise Management Training Course is a compilation of Zhongxing's years of successful training experience and achievements, shared with readers. It is the first management consulting company in China to publicly publish highly valuable training materials. The series breaks down international latest management theories into understandable, actionable, and replicable concepts, methods, and techniques. Through a reader-interactive approach, it enables practical management skills to be learned, showcasing the infinite charm of self-directed learning. This series is a book that will leave you hungry for more and highly engaging. It is the first to provide a wealth of exercises, cases, and methods in the training industry, forming a solution set for each topic. It can serve as both a textbook and learner's manual for enterprises conducting OJT (On-the-Job Training), as well as a self-learning resource for employees. This book will systematically guide you on how to act around the core concept of "Customer Satisfaction."