Front Desk Management

Author: Wu Junwei
Publisher:
Publish Date: 2003-09-01
Features: In recent years, the leapfrog development of higher vocational education in China has led to a relative lag in the construction of teaching materials for vocational colleges. Many institutions have had to use undergraduate or junior college textbooks, making it difficult to highlight the hands-on and practical emphasis of vocational education. Against this backdrop, with the support of Tourism Education Press, we compiled the book "Hotel Front Office Management." "Hotel Front Office Management" is a core professional course for hotel management in tourism vocational colleges. This textbook is suitable for vocational college students in hotel management and related fields, primarily those enrolled in three-year programs with high school graduates and Category 3 students as the student body. It can also serve as a reference for on-the-job hotel staff for self-study, training, and self-examination. The teaching objectives of this course are to impart fundamental knowledge of hotel front office management and service, cultivate students' concepts and awareness of working in front office management and service, train them to master the basic operational procedures and skills of hotel front office service, and develop their fundamental abilities to engage in hotel front office service and grassroots management, adapt to industry development, and respond to career changes. By studying this course, students can familiarize themselves with the basic procedures and methods of hotel front office operations and management, acquire relatively proficient skills in various front office services such as lobby service, reception desk service, and switchboard service, and develop a passion for and competence in hotel front office service and grassroots front office management.