Customer Service Art: Success Comes from Customer Satisfaction: 2nd Edition

Author: Paul R. TIMM
Publisher:
Publish Date: 2002-03-01
Features: To remain invincible in the challenging world of customer service, it is essential to learn and understand various methods and techniques. This book is written to meet this need. It not only combines the best content from theoretical textbooks and practical reading materials but also provides readers with a practical path to connect theory with practice. Through the integration of theory and practice, readers can independently cultivate the skills, attitudes, and ways of thinking necessary to win customer satisfaction and loyalty.