Hotel Supervisor

Author: Jack E. Miller (USA), translated by Su Rongjiang and others
Publisher:
Publish Date: 2002-09-01
Features: This book aims to help supervisors meet the new challenges and demands of the 21st century, making them excellent leaders with outstanding interpersonal skills, high work efficiency, and adaptability. The content of the book is divided into three parts: Leadership Art, Human Resource Management, and Comprehensive Management. Through real-life issues supervisors face in different scenarios, such as inspections, training, self-positioning, motivation, case studies, role substitution, and report writing, as well as various management methods like frontline management and walk-around management, we will explore the qualities, knowledge, and skills required of an outstanding supervisor.