How do medical organizations implement the 2000 version of the ISO 9000 family of standards

Author: Lang Zhizheng
Publisher:
Publish Date: 2002-07-01
Features: With the development of the market economy, management concepts are inevitably influencing all industries in China. The service sector connects countless enterprises and every individual, impacting every aspect of life. Adhering to the principle of integrating theory with practice and ensuring practicality and operability, China Standard Press has organized experts to compile the "Excellent Management in Services" series, providing references for service organizations implementing ISO9000 standards and establishing quality management systems. The series is divided into different volumes based on various service categories, such as healthcare, property management, tax services, banking systems, hotels, retail, shops, tourist attractions, and schools. Each volume is written by experts with long-term experience in quality management within relevant service organizations. This book is one volume of the series, specifically introducing how healthcare organizations can implement the 2000 version of the ISO9000 standards. The overall approach focuses on the 2000 version of ISO9001 as the main framework, closely integrating the industry-specific characteristics of healthcare organizations. It provides a theoretical and practical analysis of the ISO9001:2000 standard's clauses, offering insights into the understanding and implementation key points of each clause in healthcare management. The terminology and clauses of the standard are interpreted into language and content applicable to healthcare organizations, ensuring accurate and detailed conversion. The book is divided into six chapters: Chapter 1: Introduction to Healthcare Service Quality Reform, which briefly introduces the necessity of healthcare service reform, the challenges faced by healthcare services, and the urgency for healthcare organizations to implement the 2000 version of ISO9000 standards; Chapter 2: Consulting on Quality Management System Construction for Healthcare Organizations, which elaborates on the goal design of certification consulting, consulting steps, cost analysis, and system operation; Chapter 3: Construction of Quality Management Systems for Healthcare Organizations, which details how different departments in hospitals and health prevention stations can conduct quality management; Chapter 4: Practical Application of ISO9000 Standards in Healthcare Organizations; and Chapters 5 and 6, which provide certification examples for hospitals and health prevention stations implementing the 2000 version of ISO9001. This book is suitable for management personnel and standardization workers in various levels of healthcare organizations.