Business Communication and Customer Service

Author: Li Xiaoming
Publisher:
Publish Date: 2005-02-01
Features: This book is organized and compiled by the Textbook Office of the Ministry of Labor and Social Security as the 21st Century National Higher Vocational and College Business Secretary Professional Textbook. This textbook provides a detailed introduction to the content and related knowledge needed in business communication and customer service. It is divided into 14 chapters, covering topics such as business activities, the principles of business communication, the basic elements and types of communication, effective communication, methods of business communication, customer service in business activities, the basic elements and procedures of customer service, complaint handling, the establishment of customer information databases, the discovery and resolution of customer issues, etc.