Cashier: Senior: Vocational Qualification Training Materials

Author: Ministry of Labor and Social Security, China Employment Training and Technology Guidance Center
Publisher:
Publish Date: 2004-06-01
Features: This book is used for the vocational qualification training of senior sales staff and private educational institutions. It provides a detailed introduction to the knowledge and skills that senior sales staff must master, covering fundamental knowledge, professional knowledge, and skills of senior sales staff. The content includes business knowledge of retail enterprises, product knowledge, consultation services, customer psychology and purchasing behavior characteristics, high-quality service and modern service art, product promotion, product sales management, and personnel management. The book is written based on the actual work of senior sales staff, serving as a textbook for knowledge and skill training of senior sales staff. It is also a training textbook for the commercial sales major in various vocational and technical schools at all levels. Additionally, it can be used as a reference for personnel engaged in commercial sales work.