Special Catering Services

Author: Liu Zhanhui
Publisher:
Publication Date: 2002-09-01
Features: This book provides an unparalleled and extensive research on the principles, standards, and specific operational methods crucial for achieving true distinctive dining service. Starting from every aspect of the guest dining experience, the Culinary Institute of America, hailed by Time magazine as “America’s Most Influential Culinary Training Institute,” shares all the techniques and approaches that leave guests feeling delighted. Within the framework of nine fundamental principles of guest service, the book offers numerous detailed examples, demonstrating that these principles form the foundation for creating exceptional customer service, whether in simple dining occasions or very formal and sophisticated settings. The book is filled with real-life examples from everyday life and highlights key things to do and things to avoid. This equips both new servers and experienced staff, as well as restaurant managers, with the skills, confidence, and flexibility to embody the essence of distinctive service in practical situations, ultimately encouraging guests to return.