Travel Quality Supervision Management Practical Handbook

Author: National Tourism Administration Tourism Quality Supervision and Management Institute
Publisher:
Publish Date: 1999-08-01
Features: Improving tourism service quality comprehensively is a long-term and strategic task in the tourism industry. "Regulating tourism with law" has strengthened on-site management, enhanced quality awareness, and improved the tourism service image, becoming a consensus across the industry. Tourism service quality must be regulated and guaranteed by laws and regulations to safeguard the legitimate rights and interests of domestic tourists and operators. The tourism quality supervision and management work must be carried out strictly and impartially in accordance with laws and regulations. To meet the needs of tourism quality supervision and management, this book was compiled. It collects five parts of content: tourism quality supervision and management, tourism industry management, tourism accident insurance, national and industry standards, and relevant laws and regulations. This book serves as a practical reference tool for tourism quality supervision departments and tourism enterprises to handle tourism complaint cases, as well as a valuable learning resource for tourism quality supervision staff and tourism enterprise management personnel for business training and legal education.