Travel Hotel Room Service Training Course: Vocational and Technical Tourism Professional Training Course Series

Author: Chen Xueqiong
Publisher:
Publish Date: 2002-10-01
Features: The "Practical Training Course for Hotel Room Service in Tourism" breaks down and combines the service skills required in hotel room service into twenty-seven practical training projects. Based on the main business scope of hotel room departments in star-rated hotels in China, the practical training for hotel room service is divided into three parts: Hotel Room Service Training (Practical Project 1 to Practical Project 12), Laundry and Linen Service Training (Practical Project 13 to Practical Project 21), and Public Area Cleaning and Maintenance Training (Practical Project 22 to Practical Project 27). Each practical training project is structured according to six sections: "Training Arrangement," "Training Preparation," "Training Operation Process," "Training Operation Standards," "Testing," and "Reflection Questions." Additionally, relevant forms and materials related to hotel room service are included in the appendix for readers to reference. Using units can select partial or all practical training projects based on actual needs, or create their own training projects following the training format of this book to train students (staff). This book can serve as both a practical training textbook for tourism majors in universities and a training manual for hotel employees.