Service Personnel Ten-in-One Training

Author: Xiao Jianzhong
Publisher:
Publish Date: 2005-09-01
Features: The Best Training Reader for the Service Industry! A Common Choice of Top 500 Global Companies! Since the 1990s, China's commercial trade has experienced rapid growth. At the same time, a large number of sales assistants, sales staff, and service personnel lack essential on-the-job training and are unable to perform their duties effectively, with their educational levels and comprehensive abilities urgently needing improvement! This series addresses this gap, written by renowned marketing coach and practical training expert Xiao Jianzhong. From a professional perspective, it systematically organizes the fundamental skills, skills, and excellence enhancement of sales assistants, sales staff, and service personnel into "Ten All-Round Abilities." The text includes numerous inspiring case studies and provides actionable practical techniques for relevant professionals, enabling them to double their performance in a relaxed and lively atmosphere! "A wealth of vivid case studies + systematic operational processes + practical skill guidance" are the three key features of this book, while "simple language + lively layout" make it easy and enjoyable to grasp the essence of service. Written by experts with extensive practical experience, this book summarizes and refines the fundamental skills, skills, and excellence enhancement of service personnel, covering ten skills ranging from mindset cultivation to etiquette refinement, from warmly greeting customers with smiles, listening, asking questions, and praising them to handling customer objections and unexpected incidents. It can be used for self-improvement by service personnel and serves as an invaluable coaching guide for training and mentoring.